hELLO
InnovationInc, is a Think Tank and consultancy, that capitalizes on the brain trust of many cross industry professionals with specialized technology and domain skills.
We have a global focus with over 25 years of experience in working with fortune 100 and 500 clients.
Our PASSION is YOU.
We encourage organizations and individuals to INNOVATE, supporting them to REALIZE business OPPORTUNITIES, taking ideas from concept to market.
We are dedicated in enabling our clients to find SUCCESS though continuous customer delight, driven through operational and service EXCELLENCE
STEP1: Goal Articulation
After introduction and preliminary problem statements are defined, we engage with your teams and leadership to set the scope of work and to articulate any desired outcomes.
STEP2: Paperwork
Once the scope of work and services are agreed upon, a Statement of Work (SOW) will be provided for review and sign off.
STEP3: Kick Off
Contractual obligations of the SOW will be carried out with effect from the agreed start date.
Cashflow dry, theft of IP, operations in fire fighting, non-existent customer service. Remediated operational issues for a local service provider working in South East Asian market, rationalizing and stabilizing their failed product stack, creating customer service management, separate chaos from BAU and opened up middle east market with a new product line using the exiting tech stack to remediate cash flow, from a negative to a positive financial portfolio in 6 months. #RSO, #Transformation, #Innovation, #ProjectRescue Unable to moveout from heritage business, lack of service & operational excellence, poor workforce management, poor service delivery: rationalized service offerings, created new technology go-to-market strategies, established operational models, created new go-to-market strategy and technology vertical resulting in 3.5m USD annuity, with more than 3 year visibility, over a current 900K USD book of annual operations. #Transformation, #CustomerDelight, #OperationalExcellance Franchise was unable to effectively scale, while trying to keep operational costs low. Created a specialized niche skilled operational team and processes to provide 24×7 (365 days) operations with Zero incident SLAs, significantly minimizing service outage running on a 80% margin. #Transformation, #CustomerDelight, #OperationalExcellance, #ServiceExcellance Internal service verticalization, alignment of skill pool, talent and leadership grooming, on-shore pre sales tech integration to client, 25% reduction in clients TCO within 12 months with a 10% underwritten guarantee. 18% internal margin improvement and revenue growth of 2.5X, Employee delight 5/5, client delight 10/10. Significant OPEX saving for the client via Innovation i.e. workforce automation and AI. #RSO, #Transformation, #GlobalProgramDelivery, #DeliveryExcellance #InnovationTechnology Provider: Global recession 2008
Technology provider: Obsolete operational model with declining margins
Global franchise: With over 36,000+ stores
Global banking client: Global directive to reduce cost of operations by 30% over 3 years
About
InnovationInc, is a Think Tank and consultancy, that capitalizes on the brain trust of many cross industry professionals with specialized technology and domain skills.
We have a global focus with over 25 years of experience in working with fortune 100 and 500 clients.
Our Passion
Our PASSION is YOU.
We encourage organizations and individuals to INNOVATE, supporting them to REALIZE business OPPORTUNITIES, taking ideas from concept to market.
We are dedicated in enabling our clients to find SUCCESS though continuous customer delight, driven through operational and service EXCELLENCE
Our Approach
STEP1: Goal Articulation
After introduction and preliminary problem statements are defined, we engage with your teams and leadership to set the scope of work and to articulate any desired outcomes.
STEP2: Paperwork
Once the scope of work and services are agreed upon, a Statement of Work (SOW) will be provided for review and sign off.
STEP3: Kick Off
Contractual obligations of the SOW will be carried out with effect from the agreed start date.
Our Success Stories
Technology Provider: Global recession 2008
Cashflow dry, theft of IP, operations in fire fighting, non-existent customer service.
Remediated operational issues for a local service provider working in South East Asian market, rationalizing and stabilizing their failed product stack, creating customer service management, separate chaos from BAU and opened up middle east market with a new product line using the exiting tech stack to remediate cash flow, from a negative to a positive financial portfolio in 6 months.
#RSO, #Transformation, #Innovation, #ProjectRescue
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Technology provider: Obsolete operational model with declining margins
Unable to moveout from heritage business, lack of service & operational excellence, poor workforce management, poor service delivery: rationalized service offerings, created new technology go-to-market strategies, established operational models, created new go-to-market strategy and technology vertical resulting in 3.5m USD annuity, with more than 3 year visibility, over a current 900K USD book of annual operations.
#Transformation, #CustomerDelight, #OperationalExcellance
Swip for More
Global banking client: Global directive to reduce cost of operations by 30% over 3 years
Internal service verticalization, alignment of skill pool, talent and leadership grooming, on-shore pre sales tech integration to client, 25% reduction in clients TCO within 12 months with a 10% underwritten guarantee. 18% internal margin improvement and revenue growth of 2.5X, Employee delight 5/5, client delight 10/10. Significant OPEX saving for the client via Innovation i.e. workforce automation and AI.
#RSO, #Transformation, #GlobalProgramDelivery, #DeliveryExcellance #Innovation
Swip for More
Global banking client: Global directive to reduce cost of operations by 30% over 3 years
Internal service verticalization, alignment of skill pool, talent and leadership grooming, on-shore pre sales tech integration to client, 25% reduction in clients TCO within 12 months with a 10% underwritten guarantee. 18% internal margin improvement and revenue growth of 2.5X, Employee delight 5/5, client delight 10/10. Significant OPEX saving for the client via Innovation i.e. workforce automation and AI.
#RSO, #Transformation, #GlobalProgramDelivery, #DeliveryExcellance #Innovation
Swip for More
Technology Provider: Global recession 2008
Cashflow dry, theft of IP, operations in fire fighting, non-existent customer service.
Remediated operational issues for a local service provider working in South East Asian market, rationalizing and stabilizing their failed product stack, creating customer service management, separate chaos from BAU and opened up middle east market with a new product line using the exiting tech stack to remediate cash flow, from a negative to a positive financial portfolio in 6 months.
#RSO, #Transformation, #Innovation, #ProjectRescue
Technology provider: Obsolete operational model with declining margins
Unable to moveout from heritage business, lack of service & operational excellence, poor workforce management, poor service delivery: rationalized service offerings, created new technology go-to-market strategies, established operational models, created new go-to-market strategy and technology vertical resulting in 3.5m USD annuity, with more than 3 year visibility, over a current 900K USD book of annual operations.
#Transformation, #CustomerDelight, #OperationalExcellance
Global banking client: Global directive to reduce cost of operations by 30% over 3 years
Internal service verticalization, alignment of skill pool, talent and leadership grooming, on-shore pre sales tech integration to client, 25% reduction in clients TCO within 12 months with a 10% underwritten guarantee. 18% internal margin improvement and revenue growth of 2.5X, Employee delight 5/5, client delight 10/10. Significant OPEX saving for the client via Innovation i.e. workforce automation and AI.
#RSO, #Transformation, #GlobalProgramDelivery, #DeliveryExcellance #Innovation
Global banking client: Global directive to reduce cost of operations by 30% over 3 years
Internal service verticalization, alignment of skill pool, talent and leadership grooming, on-shore pre sales tech integration to client, 25% reduction in clients TCO within 12 months with a 10% underwritten guarantee. 18% internal margin improvement and revenue growth of 2.5X, Employee delight 5/5, client delight 10/10. Significant OPEX saving for the client via Innovation i.e. workforce automation and AI.
#RSO, #Transformation, #GlobalProgramDelivery, #DeliveryExcellance #Innovation